For anything — bugs, orders, refunds, account or partner questions.
support@ohpuppy.appShops, vets, walkers and shelters who want to join.
team@ohpuppy.appHow do I get a refund for a shop order?
Open your order in the app and tap "Report a problem". The shop handles refunds per its policy; if it won't, OhPuppy support steps in. See the Refund Policy.
How do I delete my account?
Settings → Account → Delete account. Your records are erased.
I'm a vet / walker / shop / shelter — how do I join?
Download the app and pick your role at sign-up, or email team@ohpuppy.app. New providers are reviewed and approved by our team before going live.
How does the affiliate program work?
Share your referral link. When someone joins through it and subscribes, you earn 10% of their subscription every month, paid to your connected account.